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Shipping Policy
Shipping Destinations
We currently deliver our sterling silver jewelry to both domestic addresses within India and international locations where services are available.
Processing Time
Orders are generally processed within 15-20 business days after receiving payment. During peak times, processing may take longer, extending to 5-7 days, and customers may not always be notified of these delays.
Shipping Partners
To ensure safe and prompt delivery, we partner with reliable courier services. Our primary shipping partners for Indian orders are Bluedart and Delhivery. For international shipments, we typically use UPS Express, DHL, or FedEx.
Shipping Charges
Shipping is free for all orders within India. However, shipping charges will apply to all international orders.
Estimated Delivery Time
Delivery times vary depending on the shipping destination and selected shipping method. Generally, packages are delivered within 3-5 business days, while expedited shipping may take 1-2 business days. Please note that these are estimates, and actual delivery times may vary.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the status and location of your package on the courier’s website.
Delivery Delays
While we aim for timely deliveries, unforeseen circumstances such as weather, public holidays, or customs delays may impact delivery times. We appreciate your understanding in these cases.
Incomplete or Incorrect Address
It is the customer’s responsibility to provide a complete and accurate shipping address. We cannot be held accountable for orders delivered to incorrect or incomplete addresses provided by the customer.
Shipping Updates
We will keep you informed about any significant changes regarding your order's status, including any delays or issues that may arise during shipping.
Shipping Insurance
All orders include shipping insurance to safeguard against loss or damage during transit. If you receive a damaged item, please contact our customer support team within 7 days of receiving your order.
Returns Due to Non-Delivery
If an order is returned to us due to non-delivery or an incorrect address, the customer will be responsible for the reshipping costs.
By placing an order with Gajaah.com, you accept the terms and conditions outlined in this Shipping Policy. If you have any questions or concerns, please reach out to our customer support team at gajaah.jewellery@gmail.com.